Refund Policy

At Rambling Reds, we are committed to ensuring your satisfaction with every purchase. Our refund policy is designed to be fair and transparent, providing you with confidence when shopping with us.

Return Eligibility:

To be eligible for a refund, the item must be unused, unworn, and in its original condition with all tags attached. Returns must be initiated within 7 days of receiving your order.

Initiating a Return:

To initiate a return, please contact our customer support team with your order number and a brief explanation of the reason for the return. Our team will guide you through the return process and provide you with the necessary instructions.

Refund Process:

Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7 business days.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.

Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue, whether through a refund, replacement, or alternative solution.

Non-Refundable Items:

Certain items, such as gift cards, are non-refundable.